Refund policy

Last Updated: August 5, 2026

At SONEVOX, we want you to feel confident with your purchase.

If your SONEVOX product does not meet your expectations, we offer a 30-day return policy from the date you receive your order.

## Return Eligibility

To be eligible for a return:

• The request must be submitted within 30 days of delivery.
• The product must be in original condition.
• The product must include all original accessories, packaging, and documentation.
• Proof of purchase is required.

## Non-Returnable Items

Returns may not be accepted for:

• Products damaged by misuse, accidents, or improper handling.
• Products modified or repaired by unauthorized parties.
• Missing accessories or damaged packaging caused by the customer.

## How To Start A Return

To request a return, please contact our support team:

Email:
support@sonevox.com

Please include:

• Order number
• Customer name
• Reason for return
• Photos or videos if applicable

Our team will review your request and provide return instructions.

## Refunds

Once your return is received and inspected, we will notify you regarding your refund approval.

Approved refunds will be processed within 5-7 business days and returned to your original payment method.

Shipping costs are non-refundable unless the product is defective or incorrect.

## Damaged Or Defective Products

If your product arrives damaged or experiences a manufacturing defect, please contact us within 7 days of delivery.

We will provide assistance through replacement, repair, or another appropriate solution.

## Exchanges

If you need to exchange your product, please contact our support team.

We are committed to making sure your SONEVOX experience is simple and reliable.